Personal Data Processing Policy

Last updated: June 2, 2026

(in accordance with Federal Law No. 152-FZ "On Personal Data")

1. General Provisions

1.1. This Policy defines the procedure for processing and protecting personal data that may be processed when using the website https://softhub.ivsofte.biz/ (the "Website"), which provides services for launching and installing software online.

1.2. Personal data operator: the administration of the website softhub.ivsofte.biz (the "Operator").

Contact for inquiries: ivsofte@gmail.com

Contacts page: /pages/en/contacts.html

1.3. The Operator adheres to the principles of legality, minimization, and limited purposes of processing.

2. Key Definitions

2.1. Personal data — any information relating directly or indirectly to a specified or identifiable individual.

2.2. Processing of personal data — any action (operation) with personal data, including collection, recording, systematization, storage, clarification, use, deletion.

2.3. User — any visitor of the Website.

3. Categories of Personal Data

3.1. The Operator may process:

  • email (for communication and fulfilment of the order);
  • other data the User voluntarily provides (for example, a messenger contact, information for support).

3.2. The Operator does not process special categories of personal data (race, religion, political views, etc.) or biometric data — unless the User intentionally sends them in a request. Users are advised not to send excessive information.

4. Purposes of Processing

4.1. Conclusion and performance of the contract (offer) for the provision of services:

  • receiving and processing the order;
  • providing digital materials/keys (where provided by the plan);
  • communication regarding the order and support.

4.2. Handling User requests, consultations, and technical support.

4.3. Ensuring the security and operability of the Website (event logs, protection against abuse).

5. Legal Grounds for Processing

5.1. Processing is carried out on the basis of:

  • acceptance of the User Agreement/offer (performance of the contract);
  • the User's consent — in cases where it is required (for example, if the User voluntarily provides additional contacts);
  • requirements of the legislation of the Russian Federation — in cases where processing is mandatory.

6. Procedure and Conditions of Processing

6.1. The Operator processes data using a mixed method: with and without automation tools.

6.2. The Operator does not disclose or distribute personal data to third parties without the User's consent, except in cases of:

  • performance of the contract involving services (payment providers, hosting, email services) — to the extent necessary to provide the service;
  • a lawful request from authorized state bodies/courts.

6.3. Cross-border transfer of personal data is not a target of the Operator. Where it is necessary to use foreign services (for example, email/hosting), processing is carried out within the limits of functional necessity and with regard to legal requirements.

7. Storage and Destruction of Data

7.1. The retention period is determined by the purposes of processing:

  • order data and correspondence — for the period of performance and a reasonable period for resolving disputes;
  • technical logs — for the period required for security and diagnostics.

7.2. Once the purposes are achieved, data is deleted or anonymized, unless otherwise required by law.

8. Protection Measures

8.1. The Operator takes reasonable measures to protect data, including:

  • access restrictions;
  • use of protection tools on the hosting/server side;
  • account control and logging of security events (where available).

8.2. The User must also observe security measures on their side (do not share passwords, use strong passwords, etc.).

9. Rights of the Personal Data Subject

9.1. The User has the right to:

  • obtain information about the processing of their data;
  • demand clarification, blocking, or destruction of data where there are grounds;
  • withdraw consent (if processing is based on consent).

9.2. Requests are sent to ivsofte@gmail.com. The Operator responds within the periods provided by the legislation of the Russian Federation, provided the request can be identified (please indicate the order/account email).

10. Cookies

10.1. Information about the cookies and similar technologies used on the Website is provided in the Cookie Policy.

11. Final Provisions

11.1. The Policy is valid indefinitely until replaced by a new version.

11.2. The current version is published on the Website.