User Agreement and Public Offer
Last updated: June 2, 2026
on the provision of services and access to digital materials
1. General Provisions
1.1. This document is a public offer (the "Offer") and, at the same time, a User Agreement governing the use of the website https://softhub.ivsofte.biz/ (the "Website") and the purchase of services provided by the owner/administrator of the Website (the "Administration", the "Contractor").
1.2. Any use of the Website, registration, placing an order, payment, or receipt of a service constitutes full and unconditional acceptance of the terms of this Offer (acceptance).
1.3. If the User does not agree with the terms, they must immediately stop using the Website and not place any orders.
2. Definitions
2.1. User — any person visiting the Website and/or placing an order and/or receiving a service.
2.2. Service — the paid provision of consulting/technical assistance with launching, installing, and configuring software, providing access to digital materials/activation keys (where applicable), as well as support within the paid plan.
2.3. Digital material / activation key — digital information provided to the User as part of the service (for example: a key/code/link/access data), where this is set out in the description of the product/service on the Website.
2.4. Order — a request placed on the Website by the User to purchase a service under the selected plan.
2.5. Personal account — a section of the Website available after registration.
3. Subject of the Agreement
3.1. The Contractor provides the User with services for launching/installing/configuring software and supplies the related digital materials (including an activation key, where stated in the description), and the User pays for these services.
3.2. The specific scope of the service, its term, the format of interaction, limitations, and cost are defined on the page of the relevant offer/plan on the Website and are considered an integral part of this agreement.
4. Terms of Service Provision
4.1. The service may be provided remotely (including via messengers/email/other communication channels), as well as by providing instructions/links/files/keys, depending on the selected plan.
4.2. To provide the service, the User may voluntarily supply the data required for communication and fulfilment of the order (for example: email, a messenger contact, system information). The User provides this data on their own initiative.
4.3. The Contractor does not require or request excessive information. The User undertakes not to provide the Contractor with third-party data without their consent.
4.4. The Contractor has the right to refuse to provide a service or to suspend it in the event of:
- the User's breach of the terms of this agreement;
- attempts to interfere with the operation of the Website, distribution of malware, fraud;
- insults, threats, spam;
- impossibility of providing the service for reasons beyond the Contractor's control (including restrictions by third-party services/developers/anti-cheat systems, changes in software, etc.).
5. Important Warnings and Limitation of Liability
5.1. The User understands and agrees: the use of third-party software in games and services may violate the rules of the relevant projects and lead to restrictions (account bans, access restrictions, etc.). The User bears all such risks independently.
5.2. The Contractor is not the developer/owner of computer games, anti-cheat systems, or game distribution platforms and cannot influence the decisions of third parties.
5.3. The Contractor does not guarantee:
- the absence of bans/sanctions from games/platforms/anti-cheat systems;
- continuous operability of third-party software when games/systems are updated;
- the achievement of a specific result in a game/ranking.
5.4. Services are provided "as is" and "as available". The Contractor's liability is limited to the amount actually paid by the User for the relevant order, unless otherwise provided by mandatory provisions of law.
5.5. The Contractor is not liable for:
- acts/omissions of payment systems, hosting, providers, messengers;
- damage arising from the User's incorrect actions, incorrect input data, software conflicts, OS/game/driver updates;
- the User's loss of access to accounts/email/devices for reasons unrelated to the Contractor.
6. Rights and Obligations of the User
6.1. The User undertakes to:
- provide accurate contact details required to fulfil the order;
- comply with the rules of the Website and the requirements of the law;
- not transfer the received digital materials, keys, files, or access credentials to third parties, not resell or distribute them;
- not carry out decompilation, reverse engineering, modification, or circumvention of protection mechanisms where this is prohibited by the product description and/or the law.
6.2. The User has the right to:
- receive information about the scope of the service and the status of the order;
- contact support on matters related to the provision of the service.
7. Intellectual Property
7.1. All Website materials (texts, design, logos, program code, database) are objects of intellectual property rights and are protected by law.
7.2. Any copying/distribution of materials without the Administration's consent is prohibited.
8. Payment, Timing, Refunds
8.1. The price of the service is shown on the Website. Payment is made through payment services/aggregators. The Contractor does not store the User's payment details — they are processed by payment providers.
8.2. The moment of payment is the receipt of confirmation from the payment system.
8.3. The User agrees that the service is a digital/remote service that may begin to be performed immediately after payment (provision of a key, access, instructions, consultations, the start of installation/configuration work).
8.4. If performance of the service has begun (including the issue of a key/access/instructions or a consultation/work), a refund is possible only in respect of services not yet rendered, unless otherwise expressly provided by the plan's terms and not contrary to the law.
8.5. Refund requests are handled via the contacts listed on the Website, indicating the order number and the substance of the request.
9. Registration and Security
9.1. The User is responsible for safeguarding their credentials. Any actions performed under the account are deemed to have been performed by the User.
9.2. The Administration has the right to block an account if abuse, violations, or hacking attempts are suspected.
10. User Content
10.1. If the Website has comments/messages, the User must behave appropriately, not publish prohibited information, and not violate the rights of third parties.
10.2. The Administration has the right to remove content and restrict access without explanation in the event of violations.
11. Personal Data and Cookies
11.1. The processing of personal data is governed by the Privacy Policy and the Personal Data Processing Policy posted on the Website. The use of cookies is described in the Cookie Policy.
12. Final Provisions
12.1. The Administration has the right to amend this agreement at any time. The new version takes effect from the moment it is published on the Website.
12.2. The law of the Russian Federation applies to the relationship between the parties.
12.3. Contacts for inquiries:
Email: ivsofte@gmail.com
Contacts page: /pages/en/contacts.html